How do you avoid losing a big client?

There’s probably one scary thing common for all businesses — the fear of losing big clients. Naturally, everything good ends sooner or later — the clients come and go too — but the thought of losing a major revenue stream causes pain and distress. What can we advise and recommend in that case? 1. Ground your behavior on facts. Don’t get stressed due to some wrong vibes with no real grounds. Use your communication channels wisely. Don’t be hesitant to start seemingly complicated or inappropriate business talks. Talking about money, the common future, or work details is the most natural thing in business. 2. Don’t make business issues too personal. Sometimes the key reason why your client leaves you is not you. Bear with it. Occasionally, they’re doing a pivot turn because of some third-party activity or internal issues. Be the professional right the way through, and don’t get hysterical. 3. Stressful slacking is the most natural after losing big clients — but it’s also the least beneficial. Whom do you replace your old client with? Start searching for opportunities ASAP, don’t waste too much time. 4. Learn your lessons. Why did it happen? What could’ve you done for the client to stay? What strategies should you avoid in the future? 5. A rainy day plan helps. Make it while having fat years, and the lean years won’t seem so desperate.

How do you manage a big client?

1. Under-promise and over-deliver. Respect the client’s time — and they will not feel unimportant or rushed. Align your schedules, and plan your duties and time off. Make yourself accessible when you’re ready to devote time to your clients. 2. Maintain positive communication. Be responsive, timely, and flexible, but also empathic. 3. Educate your clients without downgrading them. 4. Let the sales rep be the client’s advocate. In this pattern, the sales rep can access all the client success metrics and have the right to ask questions about all the project issues. 5. Learn their communication schemes. Different people communicate differently — it’s about how they share their information and how they receive what you want to convey. What’s your client’s information profile? Does he prefer to get all the info at once or in small timely chunks? Which channel is their favorite? How much time does it take to convince them of something they hear for the first time? And what about changing the stabilized views? 6. Involve the client in the process and understand their needs 7. Be transparent. Don’t overshare but make no unnecessary info shadowing either.

What makes a good client relationship?

Here’s our top list of personal and public features: proper transparent communication, mutual awareness, strong empathy, process dependability (while remaining independent, both sides depend on each other in reaching common goals), accountability (blameworthiness, liability, or simply put, responsibility), and honesty.

How do you deal with different types of clients?

No two people are the same. That goes for clients, too. However, it’s our business to turn every type into the successful one. So, what are the client types in general, and how to be successful in treating them? Micromanagers. They’re not as scary as you might think. Just give them regular reports and don’t show the half-ready job. Stick-with-me type. Ego rubbing is the best technique for them (you’ll recognize them by promising the world to keep the price or slight overworking). Work hard, send them postcards and hearts in the messages. Passive voices. Set your necessary boundaries yourself, make it clear how much work you’re ready to perform for their cash, and always give prompt feedback in time. Uninterested. Try to make them excited — maybe, by showing how excited you are to work on their project. Undervaluers. They always doubt you work enough — and your business is to convince them of the opposite. Show them all the project details, tell them how much time it takes to implement changes; in short — make them understand the value of your work.

How do I get over losing my clients?

It happens to everyone: yesterday you were planning the business with the steady clients, and today one of them says they won’t proceed with your common business. How to get over it? 1. Thank them for your shared experience (seriously meaning it). Life is changeable — if the client returns to you later, you’ll surely value the lucky final of your previous stages. 2. Invite them to join you in their future businesses. Be gracious and grateful — and if your client isn’t OK with their new partners, maybe they will come back and proceed with you. 3. Ask if it’s OK to check in on them. Having permission, call or write them in 30 and 90 days. 4. Find new customers — waste no time. 5. Be grateful for all kinds of experiences — even the worst ones.

How do you identify a difficult client?

Who do you have to avoid — so that you haven’t too severe a headache after common projects? People-centered businesses are whirlwinds of bliss, beauty, risk, and rewards. To get more rewards than risks, you’d better avoid clients who are too difficult. How can you spot them? Here are our top red flags for you to notice and bypass. They don’t understand what makes your price and want it all super cheap They don’t get the optimal work tempo and want it all super fast They bring someone else’s work and ask you “simply to polish what’s already done” They can’t communicate regularly and clearly They are super picky and always think they can do better (although never do anything themselves but address you with the smallest alterations) They decline your offer to sign a contract. They urge you to do spec work before the actual work (for free, naturally) They assure you to give more work in the future.

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