Support & FAQ

Get instant answers to common questions

Frequently Asked Questions

We've compiled a list of answers to common questions.

For now, all our developers are located in Eastern Europe and Israel.

We carefully vet and test our developers by three main parameters: overall adequacy, English level, and qualifications. Out of 100 CVs, only four make it up to work with our customers.

We work with PHP, WordPress, Magento, Drupal, HTML5/CSS3, JavaScript, node.js. Some of the developers know Shopify, Wix and other development platforms. However, if you are in doubt please feel free to ask the support – they will address your specific request.

We have developers who work with the most popular development platforms, feel free to ask the support whether the platform you need is supported.

Our front-end developers are skilled in handling changes in design or creating a layout based on customers’ examples. If you need a designer, please, reach out to our support manager.

We offer phone support in the Business plan exclusively. But you may initiate a kickoff call for any of your projects though.

You may purchase extra hours for a reduced rate or upgrade if you’d like.

Our developers are freelancers and each one has their own schedule.

The working hours for the support are 6 a.m. UTC – 1 a.m. UTC on working days and 7 a.m. – 7 p.m. UTC on weekends.

Yes, correct. But once you are OK with the estimate, you need to add funds to your account to initiate the development.

Yes, please provide links to the websites, access to the admin panel and the FTP. We can then assign a developer who will give you an estimate and maybe some suggestion what could be done better. If the estimate is Ok, you choose a plan or pay hourly and the developer starts development.

The support speaks English. Also, we make sure that every developer has decent written English level.

Sure. Please contact support in the chat.

The developers usually follow customer’s instructions. If they think that something is necessary, like backups or staging area, they will offer this to a customer. In any case, in the most cases the developers download websites locally, so they don’t work on a live website and have the ability to work with the code.

Can’t find what you need? Our award-winning customer care team is here.